STMM Pty Ltd trading as People & Pets™ Website: www.peopleandpetsapp.com
Email: support@peopleandpetsapp.com Last Updated: 10/03/2025
At STMM Pty Ltd (“People & Pets”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the People & Pets mobile application. By using our app, you agree to this policy.
- Information We Collect
We collect the following information when you use the app:
- Personal Information: Name, phone number, and payment information when you create an account or subscribe to our services.
- Emergency Contact Information: Names and phone numbers you manually provide for emergency contacts.
- Usage Data: Interactions within the app, device type, operating system, crash logs, and engagement with push notifications.
- Media & Camera Access (if applicable): If you upload a pet photo or profile image, we request access to your device’s photo library or camera.
- How We Use Your Data
We use the data we collect for:
- Providing Services: To deliver real-time alerts and messages related to your pet’s safety and activities.
- Subscription Management: Managing payments, renewals, and sending subscription-related communications.
- App Improvement: Analyzing usage patterns to improve features, user experience, and performance.
- Customer Support: Responding to your support queries and collecting feedback to enhance the app.
- Emergency Notifications: Sending SMS or push notifications to your emergency contacts in the event of an alert.
- Sharing Your Data
We do not sell your personal data. We may share your information only with:
- Emergency Contacts: To notify them during alerts. Any SMS sent is covered by us, but standard carrier charges may apply.
- Service Providers: Trusted third-party providers (e.g., payment processors, hosting, support tools) who help us operate the app. They are bound by confidentiality and security obligations.
- Legal Authorities: When required by law, regulation, or a legal process such as a subpoena or court order.
- Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill legal obligations. If you delete your account or request data deletion, we will remove your information unless we are required to keep it by law.
- Data Security
We use industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.
- Your Rights
Depending on your location, you have the right to:
- Correction: Request corrections to inaccurate or outdated data.
- Deletion: Request deletion of your account and data.
- Opt-Out: Turn off push notifications and promotional emails via your app or device settings.
To exercise these rights, contact us at support@peopleandpetsapp.com.
- Children’s Privacy
The app is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it immediately.
- Third-Party Links
The app may include links to third-party services or websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.
- Device Permissions
To offer full functionality, the app may request access to:
- Contacts: To notify emergency contacts.
- Camera/Photos: For uploading pet profile photos.
- Push Notifications: For alerts and reminders.
You can manage these permissions via your device settings at any time.
- Legal Basis for Processing (if applicable)
If you reside in the EU or other jurisdictions with data protection laws, we process your data based on:
- Your consent
- Our contractual obligations
- Our legal obligations
- Our legitimate interests (e.g., app improvement and fraud prevention)
- Account Deletion
You can delete your account at any time by following these steps in the app: Go to Dashboard → Tap the Settings icon → Select Delete Account. Please ensure you cancel your subscription before deleting your account.
Note: All personal information, including your name, mobile number, and profile image, will be permanently deleted.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here with the updated “Last Updated” date. We encourage you to check this page regularly.
- Contact Us
For any questions or to exercise your privacy rights, please contact us at:
📧 Email: support@peopleandpetsapp.com
🌐 Website: www.peopleandpetsapp.com
